We hear these two words all the time: sympathy and empathy. But what do they actually mean?
Empathy is a rather difficult thing to accomplish for a variety of reasons. We have to both listen to another person’s problems and simultaneously not judge them for it. When we make that connection, we can build bridges like never before.
Dr. Brené Brown weighs in and articulates it perfectly in this fantastic RSA video. It wraps up what is a fairly difficult subject in an easy to understand way.